Question

An entrepreneur started a small consulting business to provide training on multi-culturalcommunication to large corporations, educating managers on how to communicate with people whohave a different ethnic background than their own. In his conversations with customers, he learnsthere is a need for training on socio-economic issues as well. He develops a training class forteaching managers the differences in communication and perception across socioeconomicsituations that he can provide to multiple customers. This is an example of strategies to improve:customer responsiveness and innovation

Answer 1

b.

Step-by-step explanation:

Based on the scenario being described within the question it can be said that this is an example of strategies to improve customer responsiveness and innovation. Which is what the training class is providing by teaching the managers these skills they will be able to better communicate with customers is a wide range of circumstances, thus increasing customer responsiveness.