Answer:
Relating with others.
Step-by-step explanation:
Managers spend a lot of time relating with other people face to face, and they are underestimating the effect of this physical interaction on personal behaviours of those around them.
For Ecole the aim of conducting an interview is to get as much relevant information from the candidates as possible. But if the interviewer does most of the talking them the candidate will not have an opportunity to give relevant information.