Question

Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is Group of answer choices

a. a face-to-face conversation.
b. an e-mail message.
c. a voice mail message.
d. an instant message.

Answer 1

Answer: a. a face-to-face conversation.

Explanation: Human Resources managers and writers must consider the type of message in selecting the preferred channel of communication. The best channel for Ms. Siu to inform Anthony that the company job changes will require him to seek retraining or lose his position is a face-to-face communication as this is the best channel for the delivery of bad news. Such bad news might include the potential loss of employment which Anthony is facing. However, good news such as pay raises for performance could be delivered via emails, voice mails or instant messaging.

Answer 2

Option A is correct.

Face-to-face communication

Step-by-step explanation:

Face-to-face interaction is a concept in sociology, linguistics, media and communication studies describing social interaction carried out without any mediating technology. Face-to-face interaction is defined as the mutual influence of individuals’ direct physical presence with his/her body language.

In this way HR Manager Claire Siu can deliver his message in a batter way to Anthony clearing Anthony's ambiguities about retraining or losing his position.