Question

All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:

a) A customer's satisfaction with the quality of the product received
b) The time elapsed from when the customer placed an order to the time the product is received
c) The change in demographics of a region.
d) The number of orders the customer places in a given timeframe.
e) Revenue received from a service

Answer 1

The correct answer is letter "C": The change in demographics of a region.

Step-by-step explanation:

Business metrics are measures that allow a company to find out what the progress of its objectives is. Common business metrics include sales revenue, net profit margin, gross margin, Monthly Recurring Revenue (MRR), Cost to Customer Acquisition, and consumer loyalty to mention a few. The change in demographics of a region would not be considered a business metric since there has not been any direct interaction between the firm and the change in the population number of a given region. All other business metrics are calculated based on facts concerning the entity.