Question

USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).

1.Cash flow from operations _____2.Number of reports of mishandled or lost baggage _____3.Percentage of on-time departures _____

Answer 1

1.Cash flow from operations = F

2.Number of reports of mishandled or lost baggage= C

3.Percentage of on-time departures= C