Question

Wendy had been searching the internet for a great deal on jewelry. While looking at one site, a pop-up was displayed that told her she had just been chosen as the winner of a nice prize. Being excited to win, Wendy clicked on the link provided to claim her prize. The next day, when Wendy tried to turn on her computer, her computer displayed the Blue Screen of Death (BSOD).After interviewing Wendy, you suspect that the pop-up she clicked on installed some malicious software that has caused her computer to lock up. What is the best place to begin repairing Wendy's computer?

Answer 1

boot the computer from the windows installation disk and run startup repair

Step-by-step explanation:

Based on the scenario being described within the question it can be said that the best option in this situation would be to boot the computer from the windows installation disk and run startup repair. This will analyze all windows files and clean up any files or malicious software that does not belong in order for the system to be able to correctly boot into the operating system. Then from inside the operating system you can run a full diagnostic of the system.