Question

Ursula works in an auto repair shop. An angry customer visits to complain about a delay in the delivery of his car. Which two statements will help

reduce tension in the interaction?
"You'll just have to wait until next week. I'm very busy now."
"I understand why you're upset. My apologies for the delay."
"There are a hundred others like you. These things happen."
"I will act immediately and make sure this doesn't happen in the future."
"We can't be responsible for all the problems you're having with your car."

Answer 1

The correct answer is

“ I understand why you’re upset. My apologies for the delay.”

Step-by-step explanation:

Its polite and if your trying to calm an angry dude...

Answer 2

“ I understand why you’re upset. My apologies for the delay.”

“ I will act immediately and make sure this doesn’t happen in the future.”

Step-by-step explanation:

Its polite and if your trying to calm an angry dude down the best way to do it is tell them they are right