Question

Donna and Kim are both secretaries for the accounting department. Because someone must be present to answer the phones at all times, different times must be scheduled for each of them to go to lunch. Both of them want the time from noon to 1 p.m. Previous unsuccessful discussions have occurred, resulting in their not speaking to each other. Patti, who also works in the department, sits down separately with each of them to try to explore possible solutions, with the idea that if she can find common ground, they will again discuss alternative schedules face-to-face. Patti is acting as a(n) ________

Answer 1

Conciliator.

Step-by-step explanation:

In this conflict situation involving Donna and Kim, Patti is acting as a conciliator.

In conflicts that are easier to resolve, using the conciliation method can be effective.

This method consists of the intercession of the conciliator, who appears as a third facilitator who takes a more active position through conflict, adopting a neutral and impartial position to find possible solutions to an existing conflict.

Answer 2

Conciliator

Step-by-step explanation:

Conciliator is an individual who acts as an intermediary or a mediator between two opposing parties. It is an individual who help the two disputing parties in an impartial manner to solve and end their dispute. Conciliator assist the two disputing parties in reaching amicable settlements over their dispute. In this situation, Patti is acting as a conciliator between Donna and Kim who are both secretaries and are having issues with scheduling appropriate times for lunch as one of them must be present to answer phone calls at all times.