Question

Which of the following use direct language effectively? Check all that apply. When you are preparing to complete a PO form online, include all pertinent PO information regarding your department before you select send. Failing to comply with this request may result in lost data and potential complications in your order. The director of customer service didn’t know that accounting had automated all billing. In the case that you attend communication workshops, as I suggested, you might find that the overall benefit that you receive is directly related to the advancement of your career. Speak slowly and clearly.

Answer 1

The statements that use direct language effectively are those that give clear instructions, convey facts simply, or provide straightforward advice, such as including necessary information before sending a PO form, stating that billing has been automated, and advising to speak slowly and clearly.

Step-by-step explanation:

Direct language is instrumental in ensuring that business communications are efficient and unambiguous. The utilization of direct language is demonstrated effectively in statements that are straightforward, provide clear instructions or facts, and require no intensive interpretation by the reader. Let's identify the statements that employ direct language:

1. “When you are preparing to complete a PO form online, include all pertinent PO information regarding your department before you select send.” - This statement clearly instructs the reader to include all necessary departmental information on a PO form before sending it.
2. “The director of customer service didn’t know that accounting had automated all billing.” - This is a clear, factual statement that relays the situation without ambiguity.
3. “Speak slowly and clearly.” - This provides straightforward advice on how to communicate effectively.

The other statements, while containing important information, are less direct due to their more complex structure or less immediate clarity. For instance, the statement about attending workshops suggests a possible indirect benefit, which doesn't convey a direct action or outcome. In professional email communication, clarity and professional etiquette are critical. Emails should be composed responsibly, proofread for clarity and appropriateness, and only then sent to the intended recipient. Handling matters succinctly and via the most appropriate medium, whether it's email or a direct conversation, is key to successful workplace communication.