Question

Sean relocated to take a new job. He immediately got sick and went to a doctor close to where he lived. During his exam, the doctor was impatient and demonstrated a poor bedside manner. Sean wished that he could have requested a different doctor in that moment, but it was too late. Sean's experience exemplifies which key difference in services?A. homogeneity

B. heterogeneity
C. perishability
D. intangibility
E. inseparability

Answer 1

Sean's experience exemplifies Inseparability in services

Option (E) is correct

Step-by-step explanation:

Inseparability in the case of service means, it is difficult to separate the service and the one who provides it. The quality of service being provided depends upon the service provider only.

In this case, the service provided by a doctor is not separate from him. Service provided is consumed by the user at the same time. In this case, the experience of sean indicates the inseparability of the service of the doctor and the doctor himself.