Question

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience:______.

a) surface acting.
b) genuine acting.
c) deep acting
d) cognitive dissonance.

Answer 1

d) cognitive dissonance

Step-by-step explanation:

Cognitive dissonance is described n the field of psychology as when someone holds one or more contradictory beliefs and attitudes such as reflected in his actions that contradict what he/she believes in. This is seen above where the person does not agree with a thing but does it anyway. A person can experience psychological stress because of cognitive dissonance.

Answer 2

Answer: COGNITIVE DISSONANCE.

Explanation: COGNITIVE DISSONANCE refers to a CONFLICT or ANXIETY resulting from inconsistencies between one's beliefs and one's actions or other beliefs. An example of cognitive dissonance is when an individual smoke knowing that smoking causes cancer, they are in a state of cognitive dissonance.