Answer:
The correct answer is B. Business process management tools .
Step-by-step explanation:
Business process management (BPM) is used to map, evaluate and optimize all structures, processes and workflows within a company. With the BPM approach, business processes are also analyzed globally, visualized and sometimes recorded. Therefore, business process management is very holistic, but the details of certain business processes are not lost. In this way, companies achieve very good plans for processes, such as the orientation of automation software or the most appropriate reformatting of a particular department.