Question

Jackson manages an upscale French restaurant in the Washington, DC, area. His restaurant offers a few specials each evening in addition to its regular menu. Jackson has trained his servers to report comments and requests for items that have previously been offered only as specials. Jackson uses this information to reduce the __________ gap in services marketing.

Answer 1

The correct answer is knowledge.

Step-by-step explanation:

Jackson does not want to let go of any type of disadvantages in the attention of his prestigious restaurant and transmits all the knowledge applied to this area in order to achieve the best attention in his restaurant, and that this be perceived by diners. Knowledge in a restaurant is essential, since it is the main means of communication between the restaurant and its guests, and it is on this interaction that people return to taste their dishes.