Answer:
D, balanced scorecard
Step-by-step explanation:
A balanced scorecard is a management strategy in which managers are able to assess the amount of job done by employees under their area of control.
It also helps to see whatever complications or success that are as a result of the job done by the employees.
A balance scorecard involves the satisfaction of customers by how much time, quality of service, performance of service, among other things. Also, the balance scorecard is helps to focus on some other important roles that could affect customer satisfaction.
Cheers.