Question

________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

A. Analytical
B. Partner
C. Next-generation
D. Employee
E. Operational

Answer 1

E. Operational

Step-by-step explanation:

CRM is known as Customer relationship management.

CRM software takes down the contact details of customers such as their name, phone number, email address etc.

Operational CRM involves customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.