Question

In an effort to provide some structure to the value perspective, David Garvin of the Harvard Business School identified eight dimensions on which users evaluate the quality of a product or service; one dimension is __________, which asks, Was the product made or service performed to specifications

Answer 1

Conformance

Step-by-step explanation:

Proffessor David Garvin gave a model of quality management and the concept was based on eight dimensions which was used to assess whether the company is generating quality products or not. Conformance is one of the eight dimensions which talks about the product or service has whether build inaccordance to the planned one or that it lacks some standard of work done on its completion. So "conformance" is the right answer.