Question

Han is discussing a sensitive situation with one of his employees. He is being careful not to judge her feelings regarding the situation and is not going to offer advice unless he is asked to. Which of the following is the term used to describe the type of listening skills that are most important in this​ situation?

A. Effective listening
B. Empathic listening
C. Content listening
D. Critical listening
E. Active listening

Answer 1

Answer: Empathic listening.

Explanation: Empathic listening refers to the act of listening while sensing the emotions of others. It is a way of listening and responding to another person that improves mutual understanding and trust. Here, you repeat back to the person what you think she or he said to make certain you understand.