Answer:
Janie has a problem with retrieval.
Step-by-step explanation:
Retrieval problem is said to have occurred when an individual is unable to retrieve information that exists in long term memory (LTM). This leads to what we all know as forgetting.
Janie (in the question) had the 5th answer stored in her long term memory. Unfortunately, she couldn't recall or retrieve it while writing her exam. In other words, she forgot. However, she was able to remember or retrieve it when the exam was over.