Question

Spedex, a cab company, launches a new feature that helps its customers track their cabs online. The feature requires a sign-in process. When many customers have trouble accessing this new feature, Spedex creates a customer-support page on its Web site to resolve their issues. In this scenario, the customer-support page on Spedex's Web site is an example of a(n):______

Answer 1

The correct answer is letter "B": expert system.

Step-by-step explanation:

Expert systems are implemented in businesses to provide the maximum level of support possible to consumers. These systems are characterized by having contingency components that provide reliability to the platform which generates trust in clients. Introducing chats, online user handbooks, or an electronic claim ticketing system are some of the features expert systems include.