Answer: DIAGNOSING CONFLICT.
Explanation: WHEN diagnosing conflict especially in the workplace,structured processes are followed inorder to have a clear understanding of what the conflict is all about and also to respond amicably to the conflict, dispute and transactions. Conflict diagnosis provides us with a rigorous,detailed and clear framework for understanding and appreciating the multiple facets of any conflict and how best to approach it inorder to arrive at a peaceful resolution.
When diagnosing conflict, considerations has to be made pertaining key factors that play significant role in the conflict and the possible outcome one is expecting to arrive at once the conflict is resolved and this will take us to the questions which are those key factors;
Are the parties approaching the conflict from a hostile standpoint?
Is the outcome likely to be a negative one for the organization?
Do the potential gains of the parties exceed any potential losses?
Is energy being diverted from goal accomplishment?