Answer:
a) (M/M/1 model):
[Sheet 1 attached in the attachment]
All the criteria are currently being satisfied. The average number of planes waiting to receive clearance is less than 1 (Lq = 0.5), 98.44% of the time there are 4 or fewer planes waiting to land, and 0.34% of the planes must wait more than 30 minutes for clearance.
b) (M/M/1 model):
[Sheet 2 attached in the attachment]
None of the criteria are now satisfied. The average number of planes waiting to land is now 2.25, 82.2% of the time there are 4 or fewer planes waiting to land, and 6.16% of the planes must wait more than 30 minutes for clearance.
c) (M/M/s model):
[Sheet 3 attached in the attachment]
In this case, the first and third criteria are satisfied but the second is not. The average number of planes waiting to land is 0.8 and only 0.02% of the planes wait more than 30 minutes for clearance, but only 92.7% of the time are there 4 or fewer planes waiting to land.