Question

Tracy is a salesperson for Zorc Computers and is having trouble getting sales. Her customers

consistently bring up need objections, and she is rarely able to overcome them. In this scenario,
chances are Tracy:
(A) needs to improve her prospecting and qualifying skills.
(B) is not spending enough time presenting the features and benefits of the products.
(C) needs to find a way to lower the price of the products.
(D) does not know the products well enough to sell them.
(E) is working with customers who are loyal to a different supplier.

Answer 1

D) does not know the products well enough to sell them.

Step-by-step explanation:

Tracy as a salesperson for Zorc Computers is having trouble making sales as her customers keep bringing up objections which she cannot overcome. There is a high chance Tracy doesn't know the products well enough to be able to convince customers about its functions and why they should buy it.

The customers constantly bring up objections because they are not satisfied with the explanations Tracy is giving them.

The scenario would probably have been different if she knows the products well enough to sell them so if any objections are raised by the customers, she can easily calm their fears and explain exactly how each computer would perform under different circumstances.

Let's say for instance she tells a customer that a particular computer can play Pes 2020 game comfortably without delays because of the RAM size and graphic card, if the customer objects, she can go ahead to educate the person on the functions of the RAM and graphic card and the particular graphic card the computer uses for it to run the Pes 2020 game without hitches.