A friend has come to you because they are very upset. They got into a fight with their sister. You are having a really hard time understanding why they are so upset because from what you can tell, the issue is not a very big deal. Which is the BEST active listening response in this situation?
A. I see that you are really upset. Tell me more about how your sister made you feel.
B. If you say your sister is wrong, I am sure that she is. Can we talk about something else now?
C. It seems like you are overreacting a bit. Are you sure what went on is really that big of a deal?
D. Let’s talk about this while we are walking or doing something active. It will help you clear your head.