Question

Which of the following best represents the Plan step in the​ Plan-Do-Check-Act (PDCA)​ cycle? A. Implement the chosen course of action. B. Take actions to lower​ costs, change resource​ allocations, improve the​ quality, cycle time and flexibility of​ processes, modify the product​ mix, change customer​ relationships, and redesign and introduce new products.. C. Define the​ organization's purpose and select the focus and scope of its strategy. . D. Measure and monitor ongoing performance and take shortminusterm actions based on the measured performance.

Answer 1

Correct option is (C)

Step-by-step explanation:

PDCA or Plan-Do-Check-Act cycle was proposed by William Edward s Deming to identify the reasons for a product that failed to meet expectations of customers. This cycle aims t provide businesses with solutions to identify issues with the products and make continuous improvements.

In the plan step, organization's issues are identified and defined. Various hypotheses are examined and the most suitable hypothesis is determined that would be tested in further steps. So, in the first stage that is plan stage, organization's purpose and scope of its strategies are defined.