Question

Pedro, a sales manager, asks Rafael, one of his new recruits, to send him a sales report by EOD (end of day). Rafael intends on creating the report after returning home and sending it to Pedro by midnight. While Rafael is on his way out after finishing his work for the day, Pedro spots him and asks him for the report. It is only then that Rafael realizes that Pedro expected him to finish the report before leaving. This scenario exemplifies

Answer 1

Bypassing

Step-by-step explanation:

Bypassing is a miscommunication, it occurs when two individuals think that they understand each other but actually they miss each other’s meaning. There are two types of bypassing that are the most common, the first is when two people use different words or phrases to mean the same thing. The second is when people give different meanings to the same word or phrase. Rafael understood EOD as by midnight but Pedro meant at the end of work. There was a miscommunication., differnt meaning to the same word

Answer 2

Bypassing

Step-by-step explanation:

Bypassing in the business communication means there is a miscommunication because the intended person derived incorrect meaning that result in misunderstanding. In the given scenario, the Rafael derived incorrect meaning of the sending report by the end of the day which he thought, he can send the report by leaving office and finishing it at home. However the manager meant that the report would be finished today within the business hours. So bypassing is the correct answer.