Question

Which of the following is not a method that company managers can use to promote operating excellence in performing value chain activities? A. A) Adopt business process reengineering. B. B) Instill a corporate culture that has a core value of operating excellence. C. C) Adopt best practices. D. D) Install TQM and/or Six Sigma quality control techniques. E. E) Adopt standard industry techniques.

Answer 1

B. Instill a corporate culture that has a core value of operating excellence.

Step-by-step explanation:

Resource optimization programs are not part of the tools used in promoting operating excellence in performing value chain activities.

Resource optimization is the set of processes and methods to match the available resources (human, machinery, financial) with the needs of the organization in order to achieve established goals.

Option B suggests the resource optimization program.