Question

Total quality management (TQM) A. C) works best when used in conjunction with Six Sigma quality control techniques. B. D) is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed. C. B) is a valuable tool for helping company managers identify what the best practice is for performing a particular activity. D. A) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction. E. E) is a philosophy of doing things that aims at mistake-free management of a company's entire business.

Answer 1

Is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.

Step-by-step explanation:

Total quality management is a philosophy whose central objective is to assist an organization to obtain greater efficiency in the execution of its processes and practices, making continuous improvement an essential pillar for quality.

Achieving total quality, means integrating all organizational systems in efforts and actions so that all company processes are executed according to the best practices and market standards, it must be a concept shared by all members of the organization, in a way that that all areas are equally responsible for achieving best practices in processes, products, services and organizational culture.

Total quality management is related to ethical, moral actions, improvements in safety, service and everything related to the company's activities.

A culture focused on continuous improvement benefits the organization to correct errors related to the production process, reduce costs, increase productivity and motivation, improve working conditions, know its internal and external environment, and increase the efficiency and success of employees. business as a whole.

Answer 2

Answer: D. A)is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100% accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.

Explanation: Total Quality Management (TQM) is simply a management approach to long-term success that is attained through customer satisfaction, improving customer experience, detection and reduction or elimination of errors in manufacturing, streamlining supply chain management, training of workers etc. with the aim of holding all parties involved in the production process accountable for the overall product or service quality. It is therefore, a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100% accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.