Question

Identify the BEST description of the Balanced​ Scorecard's customer perspective. To achieve our​ firm's vision and​ strategy: A. How does the company intend to​ attract, retain, and deepen relationships with targeted customers by differentiating itself from​ competitors? B. How can we obtain greater​ profits? C. How do we motivate​ employees? D. How do we lower​ costs?

Answer 1

A. How does the company intend to​ attract, retain, and deepen relationships with targeted customers by differentiating itself from​ competitors

Step-by-step explanation:

The balanced scorecard refer to the scorecard that shows the performance level from which the organization will be able to make the decisions, actions respect.

And for the customer perspective, the balanced scorecard plays a vital role as it aims how to attract the customers, how to retain the customers, how to build long term relationships with the customers.

This all can be done by knowing what type of product they are interest to buy and according to that providing them an excellent service so that they get maximum satisfaction plus do modification in the products of the company which we can known as innovation so that the company could able to gain a competitive advantage due to which the company could able to achieve its sales target and capture the maximum market share in an economy