Question

In hospitals, dashboards are often used to display performance measures on a routine basis. What type of dashboard tracks metrics such as mortality rate, quality improvement, and readmission rates?

Answer 1

Abstract. Admission rate and length of stay (LOS) are two hospital performance indicators that affect the quality of care, patients' satisfaction, bed turnover, and health cost expenditures. the customer service dashboard reports hospital scores on issues such as meal quality, mortality rate and percentage of transfusions having adverse reactions. FALSEA customer service dashboard provides such scoring information as percentage of patients who would recommend the hospital to others and rating of such items as inpatient parking, courtesy of staff, cleanliness, caring of staff, meal quality, follow-up education and instruction, and pain management, as well as an overall satisfaction. Mortality rate would be reported on the clinical dashboard and percentage of transfusions having adverse reactions.

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