Question

_____ customer relationship management (CRM) includes systems used for automating the fundamental business processes and for interacting with a customer.

a. Collaborative
b. Structured
c. Reflective
d. Operational
e. Integrated

Answer 1

d. Operational

Step-by-step explanation:

Customer relationship management refers to managing the relation with the customers by providing them excellent services, best quality and quantity so that they satisfied with our products.

By providing them excellent services, the long term relationship could be build with them

And, the operational customer relationship management refers to the dealing with the clients with respect to the sales, services, fulfilling their needs so that they satisfied with the company products