Answer: The answer is critical incidents.
Explanation: Critical incident technique is a tool for performance appraisal, when using this tool, analyses are carried out on the behavior of employees in relation to certain events in which either they performed very well and the events in which they did not perform well, and could have done better.
When using critical incident technique, the observer or manager observes and records the critical behaviors that were exhibited, the skills used, and the events that occur on the job.
Therefore, in the scenario given above, by maintaining written records of highly favorable and unfavorable employee actions, the departmental managers at Global Industries are practicing Critical Incidents performance appraisal.