Answer:
a) knowledge
Step-by-step explanation:
According to a different source, these are the options that come with this question:
a) knowledge
b) IS
c) friendships
d) departments
e) job descriptions
IBM has implemented a social network analysis tool that connects employees. This tool maps the employees knowledge, in order to match them with other employees within the company that have particular skills, interests or expertise. This allows IBM employees to network effectively. It also allows them to have better tools to solve challenges. Finally, this tool also helps IBM retain their best employees.