Question

An example of a soft performance criterion is:_____________

a. how many light bulbs are packaged per hour.
b. how effective a manager is in motivating subordinates.
c. how long it takes a worker to assemble a toy product.
d. how many dollars in sales are generated by a salesperson.

Answer 1

The correct option is B, how effective a manager is in motivating subordinates

Step-by-step explanation:

Soft performance criterion measures those skill-sets that relates to people skills as well as the ways and manners employ conduct themselves on their job roles.In other words, those attributes that are not learnt in school unlike their core competences such as employees to prepare financial statements,the steps involve in conducting an efficient and effective audit .

For instance,in determining number of bulbs packaged per hour,how long it takes a worker assembling a toy product and determining dollars' sales per salesperson are all hard performance criteria as they are easily learnt and easy to measure.

Soft skills that require soft performance criterion extends beyond merely the role , it encompasses critical thinking.problem-solving attitude, professional adaptability as well as emotional intelligence which are abstract but make the real impact in the workplace.

Answer 2

b. how effective a manager is in motivating subordinates.

Step-by-step explanation:

Performance criteria are written descriptions of the standards to be assessed for a given task which is created in partnership with those who use them for a manager to assess performance using the defined standard.

Hard Performance Criteria are criteria that can be easily measured while Soft performance Criteria are those that cannot be easily measured.

• The number of light bulbs packaged per hour can be easily measured.
• The duration it takes a worker to assemble a toy product can be easily measured.
• The amount of sales in dollars generated by a salesperson an be easily measured.

However:

The measurement of the effectiveness of a manager's ability to motivate subordinates. is subject to opinion and cannot be easily measured. It is a soft performance criterion