Answer:
0.069 = 6.9% probability that a customer has to wait more than 4 minutes.
Explanation:
Exponential distribution:
The exponential probability distribution, with mean m, is described by the following equation:

In which
is the decay parameter.
The probability that x is lower or equal to a is given by:

Which has the following solution:

In this problem, we have that:

So


Find the probability that a customer has to wait more than 4 minutes.
Either the customer has to wait 4 minutes or less, or he has to wait more than 4 minutes. The sum of the probabilities of these events is decimal 1. So

We want P(X > 4). So

0.069 = 6.9% probability that a customer has to wait more than 4 minutes.