Question

Deliver Fast’s customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories. But managers are now encouraging them to look for the best solution to the increased level of customer complaints. Deliver Fast is in the ________ stage of Lewin’s change model.

Answer 1

the correct answer is "Unfreezing stage"

Step-by-step explanation:

at the moment, when the management's plans to introduce a change has been announced, the driver's are putting up a resistance. this often happens as there is always a push towards the status quo from the side of the employees.

these resistance must be faced strategically during the "movement" stage

Answer 2

Unfreezing stage

Step-by-step explanation:

One of the most important of for any organization or firm is to accept their faults and try to make changes to improve daily operations. In the above scenario, Deliver Fast's complaints have increased because of their late delivery system, which has forced their manager to make changes which show the company is in the unfreezing stage.