Answer: Business process management
Step-by-step explanation:
Business process management(BPM) is the tool through which the firm does its designing, modeling, executing, monitoring and optimization of their operations. all the activities are designed to achieve the organisational goals.
Through using the BPM tool Enterprise Rent A car was able to improve its efficiency in performance and productivity. When efficiency is achieved through optimization the customer satisfaction can also be achieved. With betterment in process the capability of the firm to provide deliverable also increases. BPM helps organizational leaders to know the various processes that happen within their organizations.