Question

When conducting a client intake by phone, which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?

a. The client is in the midst of a mental-health-related crisis.
b. The referred client is 14 years old.
c. The client is mute and needs a helper to facilitate the call.
d. The referral is court mandated.

Answer 1

The correct answer is letter "D": The referral is court mandated.

Step-by-step explanation:

Client intakes are the processes by which a company promotes its goods or services to prospective customers. This activity can be done through different mediums such as in person or over the phone being the second more common. The information over-the-phone sellers provide must be clear and attractive to engage individuals in a purchasing process.

In the U.S., the Telemarketing Sales Rule (TSR) enforced by the Federal Trade Commission (FTC) prohibits any deceiving practice while performing sales calls. One of the regulations mandated for sales calls is to offer the product directly to the person who is supposed to whom the call is addressed and not to other individuals who could answer the phone accidentally.

Answer 2

The correct answer is d. The referral is court mandated.

Step-by-step explanation:

When the main purpose of the call is to communicate information issued by a court, the person who should receive such communication must be the client directly, since their right to privacy must be respected, taking into account that for legal purposes it is important to maintain confidentiality. of the information. If there is the express will of the client to delegate a third person to receive the information, the conditions change because there is a consent that must be respected by the court.