Answer:
a) P=0.353
b) P=0.950
Explanation:
If the time between calls is exponentially distributed with a mean rate of t minutes, we can say that the expected number of calls per unit of time follows a Poisson distribution with parameter 1/t.
In this case, the parameter for the Poisson distribution is:

The Poisson distribution for k amount of calls in a period ot t minutes is described as:

The probability of having more than 3 calls in on-half hour (30 min) is:

b) These distribution are memory-less, so they are independent of the past results.
We can calculate then the probability of having at least on call in the next half hour as:
