Question

Alexis, a customer service supervisor at ABC Airlines, typically seeks the full participation of her team members when planning, making important decisions, and implementing changes. Which one of the nine generic influence tactics is she using?

Answer 1

Alexis is using consultation

Step-by-step explanation:

Consultation involves giving a sense of belonging to team members by giving them the opportunity to contribute to decision making process such that they see the final decisions as theirs and they are comfortable implementing necessary changes.

This is similar to a bottom-up arrangement in budgeting process where employees are allowed to contribute to setting their own targets unlike an imposed style of top-down where targets to be achieved are set entirely by the top management without allowing the process owners to share their ideas.

Answer 2

consultation

Step-by-step explanation:

Influence Tactics are different methods used by leaders in order to influence their subordinates/employees to move or change their current work direction. Therefore based on this scenario it seems as though Alexis is using a tactic known as a consultation. In the context of the nine generic influence tactics, consultation refers to getting employees to participate in the act of planning and making decisions.