Answer:
b) He could take deep breaths and then respond nonjudgmentally.
Step-by-step explanation:
From the excerpt, it can be seen that Billy made conscious efforts to improve himself, is passionate about his job and at such would do anything to keep it.
Hence, in responding to his boss he should first of all take a deep breath, so as to clear his head of the negative energies or pressure. This will help him to draft a nice response without prejudice or being judgemental about his situation. He should endeavor to make the best out of the situation by showing in his write-up that he's the best fit for the job position.