Question

While being trained at Disney University in Orlando, Florida, Disneyworld employees are told they are not just employees but pivotal "cast members" in a "show." From street sweepers to monorail pilots, each cast member must go out of his or her way to make the resort seem unreal. No matter how tired employees are or how deeply guests may try their patience, employees must never lose composure. _____ labor is required from Disneyworld employees to always maintain composure.

Answer 1

Answer: Emotional labor

Step-by-step explanation:

The emotional labor is one of the process in which the labor managing their own thoughts and feeling on the basis of the emotional needs in the job and also control emotions.

For reducing all the negative impacts the organization developing various types of procedures and the approach as emotional plays an important role in the workplace.

According to the given question, the emotional labor is basically required from the employees of Disney-world for maintain the self control and it also helps in making the various types decisions more effectively.

Therefore, Emotional labor is the correct answer.