Question

An accountable care organization provides a local employer with quarterly health status reports of the individuals who are employed by the company but covered for their health care by the ACO. While the individuals identities are not revealed, the ACO provides general health status reports regarding smoking cessation participation, diabetes monitoring, and blood pressure as well as the mammogram compliance for female employees who are of eligible age. This proactive approach is an example of____________.

Answer 1

Answer:Service process quality

Explanation:Service process quality is an assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction.

The five dimensions of Service Quality are:tangibility, reliability, responsiveness, assurance and empathy.