Answer:
Step-by-step explanation:
a.Document and delete the comment. Notify the customer that the post violated comment policy.
- The deleting of a comment can demonstrate the infidelity of the company with the customers preferences.
b.Respond to the comment with "lol" to indicate that the customer was merely joking and that other customers should not be concerned.
- Risky and unprofessional. Even though it may result in a modern way of replying, it may lead to amateurism.
c.Let the comment stand. Readers will understand that customers’
- (..) that customers can comment neutral, good or bad things. In any case the comment cannot stand alone, it has to be replied with politeness and professionalism.
d.comments do not necessarily reflect the values of the business.
- Appropriated. The customer's perspective and comments has to be public in order to validate the fidelity of the business. Not only, the comments has to be replied, always with politeness.