Question

Tabitha called in a food order to feed her office team. When she arrived to pick up, it was not what she ordered. The store associate quickly made it right, and offered an extra dozen bagels to make up for the mistake. There was no need to check with the supervisor, as the employee was _______________ to make decisions that translate into good customer service.

Answer 1

Empowered

Step-by-step explanation:

Empowerment has to do with giving someone authority to do something.

There was no need to check with the supervisor, as the employee was empowered to make decisions that translate into good customer service.

The employee was making sure that he was carrying out the duty entrusted to him, which is the giving good customer services and offering an extra dozen bangles to make up for the mistake translates to satisfying the customer. In this case the employee has been given the authority to ensure that customer's satisfaction is met therefore there was no need to check with the supervisor.

Answer 2

Answer:Empowered

Explanation:Empowerment is based on the idea that giving employees skills, resources, authority, opportunity, motivation, as well holding them responsible and accountable for outcomes of their actions, will contribute to their competence and satisfaction.

The employee were giving the authority and as well holding them responsible and accountable for outcomes of their action.