Answer:
LACK OF TRUST.
Step-by-step explanation:
Successful organizational change does not occur in a climate of mistrust. Trust, involves faith in the intentions and behavior of others. In organizations where there is a high degree of trust and each individual employee is treated with respect and dignity, there is less resistance to change.
If an organization is seen as being untrustworthy as demonstrated sometimes in the past, no employee would trust such an organization.
Since Bernice’s Bracelets, Inc. announces big changes after every quarterly board meeting but they usually do not follow through on these changes, then there would be lack of trust on the part of the employees and they would likely resist any change that is being announced.
Therefore, based on the information in the question, the most likely reason for the employees’ lack of enthusiasm for the change is LACK OF TRUST.