Question

"Combine the pain" is an application of behavioral science to service encounters. It means that, when something is going wrong for a group of customers it is better to totally enrage one or a very few customers rather than slightly annoying a large number of customers.

a. true
b. false

Answer 1

False

Step-by-step explanation:

Social researchers have found that one of the best approaches to make an agreeable encounter is to stack the excruciating pieces of the experience from the get-go all the while. Mentally, we favor encounters that improve after some time. That implies it's better for the irritating pieces of a buy to happen right off the bat in the experience. Moreover, we despise it when difficult encounters are drawn out or rehashed.

Therefore, the given statement is false.