Answer:
Reflective listening is rephrasing or summarizing what you heard in order to make sure you understand what they intended.
Empathizing is feeling what the other person feels
Encouraging is giving signals that you are involved and interested in the conversation such as nodding your head and maintaining eye contact.
Clarifying is asking the other person questions so you more fully understand what is being said.
Active listening is paying attention to what someone is saying or feeling