Question

Sara, a top-level manager, is usually pre-occupied with immediate tasks and seldom has the time to give attention to individual employee concerns. Eric, her employee, is accustomed to this attitude of Sara. He does not bother to inform her about the difficulties he is facing in dealing with a new process. As a result, his productivity suffers. Eric behaves the way he does because he is convinced that even if he goes to Sara, his needs will be ignored. Sara's behavior best exemplifies:______.

a. re-hearsing.
b. selective expectation.
c. selective memory.
d. active listening.

Answer 1

B, selective expectation

Step-by-step explanation:

Selective expectation is a process whereby individuals assume what they want to while refusing opposing points of view. Also known as selective perception, it can be simply defifines as the assumption of a situation by individuals without giving thought to other points of view.

From the question, because Eric assumes that Sara will not pay attention to any complaints he might have as regards his work, he decides to assume that Sara would not pay attention.

Cheers.