Final answer:
The System Information utility is called msinfo32.exe, while the Remote Desktop utility is referred to as mstsc.exe. These programs can be run even if the usual Windows interface is unavailable.
Step-by-step explanation:
A technician who needs to be prepared to launch programs when utility windows or the Windows desktop cannot load must be familiar with run commands or direct executable names for system utilities. The program name for the System Information utility in Windows is msinfo32.exe. This utility provides comprehensive system information and can be launched from the Run dialog box or a command prompt. On the other hand, the program name for the Remote Desktop utility is mstsc.exe (Microsoft Terminal Services Client), which allows for a remote connection to another Windows computer over a network.