Question

A service system with a high degree of customer contact is less difficult to control than a low degree of customer contact service system. True or False

Answer 1

False

Step-by-step explanation:

It is exactly the opposite. Service systems with a high degree of customer contact are more difficult to control than those with a low degree of customer contact.

A service system can apply to several fields, including IT (networks that deliver other services), economy, construction, language,etc. It is a very general term, but what they have in common is that they focus on providing services to customers. They deal with interactions between people and organizations, and the more complex they are (higher degree of customer contact), the harder it is to control them.

In technology, the internet of services which includes all the software applications available in the internet is basically uncontrollable. It is an extreme example, but a true example.

Answer 2

False

Step-by-step explanation:

Service system: A setting where customer and CSR interacts, and interacting with the customer and providing them a solution is a service.

• And it is not difficult to even maintain high customer contact, all you need is a focus and will.